Return & Refund Policy

At Rescue Detox, we value the trust of our wholesale partners and want to ensure every order runs smoothly. While we focus on quality and accuracy, we also provide a clear and supportive return and refund policy to handle any issues fairly and professionally.

• Our products are manufactured and packaged with strict quality control, ensuring that every unit meets brand standards before shipment.

• Returns are accepted only in specific cases such as damaged products, manufacturing defects, or shipment errors. This helps us keep the process transparent and efficient.

• If a return is needed, the buyer must notify our wholesale team within 14 business days of receiving the shipment. Timely communication ensures faster resolution.

• Returned products must be unopened, unused, and in their original packaging. Items that are opened, used, or altered cannot be accepted for return.

• Rescue Detox does not accept returns for unsold inventory, overstock, or slow-moving products. This policy helps protect wholesale pricing and ensures fair practices for all partners.

• In the event of a brand error (such as wrong product shipped or confirmed damage in transit), Rescue Detox will take full responsibility for shipping costs.

• In cases where the buyer requests a return for reasons unrelated to brand error, the buyer will be responsible for return shipping charges.

• Once the returned goods are received, our team carefully inspects the products to confirm their condition and eligibility for refund.

• Approved refunds are processed within 7–10 business days from the date of inspection. Refunds are issued only through the original payment method (Bank Transfer or Wise).

• Refund amounts cover the product cost. Shipping charges are generally non-refundable unless the issue was caused directly by the brand.

• Rescue Detox believes in flexibility, so in some cases, store credit or exchange options may be offered to make the process easier for our wholesale partners.

• To request a return, buyers should always contact our wholesale support team first at wholesale@rescue-detox.com with order details, invoice number, and pictures of the issue (if applicable).

• This communication helps us provide faster approval and avoid delays in processing.

• Rescue Detox aims to handle every return request with fairness and professionalism, always keeping our wholesale partners’ business needs in mind.

• While our policy sets certain rules, our priority is building long-term trust. Each case is reviewed individually to ensure the best outcome.

• By maintaining these clear guidelines, we protect both our brand reputation and the investments of our wholesale partners.

• Our return and refund process is designed to be simple, transparent, and supportive — helping you focus on growing your business with confidence.